Question 1

WHEN IS PAYMENT DUE?

Accepted Answer

• Payment for regular orders under $300.00 are due in full, up front with all content.
 • Rush Orders are due in full, up front with all content.
 • A 50% non-refundable deposit is due to beginning designs and final payment is due before the release of printed or digital designs.

Question 2

WHAT FORMS OF PAYMENT DO YOU ACCEPT? HOW DO I PAY?

Accepted Answer

We accept all major credit cards, debit cards, Paypal, Cash App, and bank transfers. We invoice through Square. A small processing fee will be applied on all orders.

Question 3

REVIEWS/CONCEPTS

Accepted Answer

Our prices include 1 Concept and 2 rounds of revision on the design. Once you have exhausted your 2 rounds, each additional revision or new concept is $35 per edit. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $35 (this even includes typos that may have been a mistake on our part). Be sure to proof read before giving the go to finalize the design.

Question 4

DO YOU HAVE PACKAGES?

Accepted Answer

Yes. We offer corporate, artist and brand identity packages. Submit a Project Request online to receive package pricing.

Question 5

WHAT SERVICES DO YOU OFFER?

Accepted Answer

Dean and Co. offers targeted design services for the business in need. Our services include: web design, logo design, social media campaigns, custom design and more! Visit our home page and see the full list!

Question 6

WHAT HAPPENS IF I STOP RESPONDING TO EMAILS?

Accepted Answer

We will make up to 3 attempts to contact you once you've received your project preview. After 7 days, your project will be considered final as is and your balance of payment will be due immediately. No edits will be made and no future requests will be initiated until your account is back in good standing.

Question 7

WHAT FILE TYPES ARE INCLUDED WITH MY PROJECT?

Accepted Answer

If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF formats. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, PDF, and flattened PSD.

Question 8

DO YOU RELEASE SOURCE FILES?

Accepted Answer

Yes, PSD Files (Source Files) are available for purchase and have a fee of 3x the base price. Please note, the PSD file includes all the layers of the finalized artwork and will be released once payment is received.

Question 9

IS THE ARTWORK MINE ONCE PAID FOR?

Accepted Answer

No, not the actual artwork files (SOURCE FILE PSD Files) unless agreed upon or purchased in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for. We reserve the right to incorporate this artwork into our promotional ads, portfolio and to share on our website and social media platforms.

Question 10

DO YOU PROVIDE CONSULTATIONS

Accepted Answer

Yes. We can schedule a complementary 15 minute consultation for all new clients. We are available Mon-Fri between 10AM and 5PM. Once your needs have been communicated we will send an invoice out to you. Or you can schedule a branding consultation at a rate of $50 per hour.

Question 11

IS THERE A FEE FOR RUSH ORDERS?

Accepted Answer

Yes. Our standard turnaround is 3-4 Business Days. There is a $100 fee for expedited 2 Business Day designation and $150 for 1 Business Day. These fees are due in full, up front with the delivery of content. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printer.

Question 12

WHAT IS YOUR TURNAROUND TIME?

Accepted Answer

Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.
 
Logo Design: 4 to 7 business daysWeb Designs: 4 to 7 business daysBrand ID Design: 4-7 business daysCustom Designs: 3 to 4 business days
 
We do not guarantee a completion date for any project. We work with an average of 20 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something expedited, please reference our Rush fees.

Question 13

WHAT IS YOUR REFUND POLICY?

Accepted Answer

The deposit payment specified in your initial invoice is non-refundable. If a project is canceled or postponed, all monies paid are retained by Dean and Co. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Question 14

HOW DO WE COMMUNICATE?

Accepted Answer

We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don't have to worry. We are known to respond right away (usually that day or at least within 24 hours).
 
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
 
Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
 
Should you fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to Dean and Co. and the project will be canceled without notice.

Question 15

LATE FEES?

Accepted Answer

Client has 5 days to make their final payment once the project is complete or a $100 late fee will be applied for every week that the client is late after that time

Question 16

DO YOU PROVIDE PRINTING?

Accepted Answer

We can point you in the right direction of excellent printing services.